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Our Policy of Returns

 

Here at Bestwatchsource.com we strive to ensure all our customers are served promptly and faultlessly.

However, sad things happen. Should you be unsure of quality of an item you have just purchased, never hesitate to contact us and discuss terms of return.

 

Our Return Policy is to accept returns within two calendar weeks since the date when our customer initially received the item in dispute.

 

In general, the main condition of return is avoiding wearing a watch, which you are unsure of.

 

When returning, we kindly ask you to meet the following standards:

 

  1. The item in dispute should remain brand new;
  2. The watch in dispute should be exactly in the same condition you purchased it. If you sized the bracelet (removed links), we shall refuse from such an item.
  3. All package and protective materials (tapes, plastics, hang tags, accompanying accessories, etc.) should remain in place.
  4. The returned item should be accompanied by all manuals, which were originally included in our shipment to you.
  5. All returns are subject to prior confirmation by our representative over the phone 212-302-8463. RETURNS SHIPPED WITHOUT OUR PRIOR CONSENT SHALL NOT BE ACCEPTED.
  6. After your return is confirmed by us, you receive a RIRN - a Return Item Ref. No. Please make sure to ship the undesired item in such a way, that we receive it within 7 days since the RIRN assignment.
  7. Kindly consider full refund, subject to costs for shipping, obligatory insurance fees and our standard restocking fee of 2%.

As a reference only we are citing standard charges, which FedEx generally apply:

 

Name of Service

Shipping Charge

Ground Delivery

$13

2nd Day Delivery

$33

Next Day Delivery

$43.00

Overnight Priority (delivery by 10.30 am)

$63

 

  1. We refund our customers in the same way they remitted their payments to us.
  2. Kindly pay your attention to the courier service you are using. We accept only traceable service, e.g. USPS or UPS.

Unfortunately, we cannot accept FedEx courier mails, as their policy is to deny insuring of valuable items priced higher than $500.

  1. Kindly prepay the courier shipping service and insure the full amount of your refund. Unfortunately, we do not accept “Freight Collect” shipping terms. Nor can we accept any responsibility for damages or loss of whatsoever nature, which took place at the time of shipment.

 

To our opinion, the requirements above are plain, clear and fair.

 

However, if any or some of them appear inaccessible for you, please inform us about your doubts or concerns. Our Customer Service staff shall do their best to find a solution.

 

Please note that in all cases our confirmation is the main condition for return.

 

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